Shipping and returns
Pursuant to articles 64 and following of Legislative Decree 206/05, if the customer is a consumer (ie a physical person who buys the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form a reference of VAT number) , has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
To exercise this right, the customer, within 14 working days from the date of receipt of goods, must contact Mistral® srl, sending a notice by registered letter with return receipt, declaring to want to avail of the right of withdrawal to:
Mistral srl Via dell'Industria, 109 84092 Bellizzi | Salerno | Italy Telephone 089 981146 - Toll Free number: 800983822
The Customer will not pay anything for the return of the product, with the exception of shipping costs related to the restitution of the good. MISTRAL S.R.L. it will also proceed, within 30 days from the return of the goods, to the crediting of the amount after having verified the integrity of the goods. The re-credit will take place via pay pal or bank transfer; it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN and holder of the current account). Alternatively, the customer can request a refund by bank check.
For the expiry of the 30-day period, the goods are returned when they are delivered to the courier.
The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packaging), stored and possibly used according to normal care, without any signs of wear or dirt.
The right of withdrawal is however subject to the following conditions:
- the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, attached software, etc ...);
- the right does not apply to distance selling: of financial instruments; through vending machines; by public telephone, for the construction and purchase of real estate (for leases, there is instead the right of withdrawal); for the supply of current food products or domestic products delivered on a regular basis; services relating to accommodation, transport, catering, leisure, when a specific date or period for the supply is foreseen (for example by reservation); of services whose execution started before 10 working days; of goods and services whose price is linked to the interest rate and can not be controlled by the seller, of tailor-made or personalized goods, of audiovisual products or sealed software opened by the consumer (for example a sealed DVD); of newspapers, magazines and periodicals; of betting and lottery services
- the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc .. .); to limit damage to the original packaging, we recommend to insert it in a second box, on which to affix the label provided by MISTRAL S.R.L. showing the RMA number (return authorization code); in all cases, the affixing of labels or adhesive tapes must be avoided directly on the original packaging of the product;
- the shipment, until the receipt of receipt in our warehouse, is under the full responsibility of the Customer; />
- in case of damage to the goods during transport, MISTRAL SRL will inform the customer of the incident (within 5 working days from receipt of the goods in their warehouses), to allow him to promptly report the complaint to the courier chosen by him and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal;
- MISTRAL S.R.L. not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
- upon arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the original packaging and / or limballo are damaged, MISTRAL S.R.L. will deduct from the reimbursement due a percentage, however not exceeding 10% of the same, as a contribution to the costs of restoration.
The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property ( packaging and / or its contents), in cases where MISTRAL SRL make sure:
- the non-diligent use of the good that has compromised the integrity, or the use of any consumables;
- the lack of external packaging and / o of the original internal packaging;
- the absence of integral elements of the product (accessories, cables, manuals, parts, ...);
- damage to the product for causes other than transport.
In case of forfeiture of the right of withdrawal, the goods will remain at MISTRAL SRL , available to the customer for collection at your expense.